The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer.

While running a MSI, the Installer tried to start a service and failed, thus aborting the install. It wrote the following message to the Windows Application Event Log.

The description for Event ID ( 0 ) in Source ( PCMConcentrator ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: The service could not determine the name of this machine. This is critical for service discovery to work, hence the service will now terminate..

The critical part of the error was in final two lines The service could not determine the name of this machine.

I chatted to Product Support for the publishers of the service and they told me that the problem was that the computer I was installing the Service on was not part of the correct Domain.

As it happens, I was installing the product on to a Virtual Machine created from a template and indeed had not specified any Domain. The VM was part of WORKGROUP. So I added the VM to the correct domain and the Service was able to start.

HTH.

Advertisements

Tags:

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: